Dashboard UI DesignCustomer Support Software
HelpDeskly Customer Support SaaS
Demo DataUnified support tickets, customer history, knowledge suggestions and team performance into one workspace. We designed the inbox hierarchy, conversation tools and actionable service reporting.
What we did
Unified support tickets, customer history, knowledge suggestions and team performance into one workspace. We designed the inbox hierarchy, conversation tools and actionable service reporting.
The project
Support director Amelia King wanted agents to spend less time switching tools and more time resolving issues. We unified conversations, customer context and knowledge suggestions in one interface. Fictional results included a 26% faster first response, 21% higher first-contact resolution and a customer satisfaction increase from 82% to 91%.
Results
Concept director Amelia King wanted faster resolutions. The proposed design improved first response by 26% and increased first-contact resolution by 21%.
