UX / UI Design & Research

User Research

Understand what your customers need, where they struggle and what will make them choose you.

Great products start with understanding people. Our researchers talk to your customers, observe how they use your website or app and turn what we learn into clear, prioritised recommendations your team can act on.

We plan research around your business questions, recruit the right participants and share findings in a format that helps designers, developers and decision-makers move quickly.

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Why Melbourne Design Studio

  • 20+ years of UX and design experience
  • Strategy, design and development in one team
  • Fixed-price, itemised quotes
  • Based in Truganina, working with businesses across Melbourne and Australia
  • Talk to us directly on 0411 388 659 or WhatsApp

What we deliver

User interviews

One-on-one conversations that uncover goals, motivations and pain points.

Usability testing

Watch real people complete key tasks on your website, app or prototype.

Surveys & analytics

Combine what people say with what they actually do.

Personas & journeys

Evidence-based personas, journey maps and service blueprints.

Card sorting & tree testing

Information architecture that matches how customers think.

Accessibility research

Sessions with people who use assistive technology, aligned to WCAG.

How we work

1

Plan

Agree research questions, methods, participants and timeline.

2

Recruit & run

Recruit participants and run interviews or tests, in person or remotely.

3

Synthesise

Analyse findings into themes, insights and opportunities.

4

Recommend

Prioritised recommendations, highlight videos and next steps.

Related work

See all case studies

Frequently asked questions

How many participants do we need?

For usability testing, five to eight participants per audience usually reveal most major issues. Interviews and surveys are sized to your goals.

Can research be done remotely?

Yes. Most sessions run over video, which lets us include customers anywhere in Australia.

What do we receive at the end?

A clear report, prioritised recommendations, key quotes and video highlights, plus a walkthrough session with your team.

Have a project in mind?

Talk to a senior designer today. We will help you plan the right solution and give you a clear, fixed-price quote.

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