AI Services

AI Chatbots & Assistants

Branded AI assistants that answer customer questions, qualify leads and book appointments – day and night.

A well-designed assistant gives customers instant, accurate answers in your brand voice and hands over to your team when a personal touch is needed. We build assistants for websites, WhatsApp, Messenger and internal staff portals.

Each assistant is grounded in your approved content, carefully tested and designed by our UX team so it feels helpful rather than robotic.

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Why Melbourne Design Studio

  • 20+ years of UX and design experience
  • Strategy, design and development in one team
  • Fixed-price, itemised quotes
  • Based in Truganina, working with businesses across Melbourne and Australia
  • Talk to us directly on 0411 388 659 or WhatsApp

What we deliver

Trained on your content

Answers come from your website, FAQs, policies and product information.

Lead qualification

Ask the right questions and pass warm leads straight to your inbox or CRM.

Bookings & quotes

Connect to calendars and quoting tools so customers can act immediately.

Multichannel

Website chat, WhatsApp, Facebook Messenger and internal staff tools.

Human handover

Seamless escalation to your team with the full conversation history.

Insights

See what customers ask most and where your content can improve.

How we work

1

Define

Agree the assistant’s purpose, tone, scope and handover rules.

2

Train

Prepare and structure your content and connect the knowledge base.

3

Test

Test against real questions, edge cases and safety guardrails.

4

Launch & tune

Go live, review conversations and keep improving answers.

Related work

See all case studies

Frequently asked questions

Can the assistant use our brand voice?

Yes. We define tone and style guidelines and test responses against them.

What happens with questions it cannot answer?

It says so politely and offers to connect the customer with your team by phone, email or WhatsApp.

Does it work on WhatsApp?

Yes. We can deploy the same assistant to your website and the WhatsApp Business platform.

Have a project in mind?

Talk to a senior designer today. We will help you plan the right solution and give you a clear, fixed-price quote.

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