UX / UI Design & Research

Heuristic Evaluation

A fast, expert review of your website or app that pinpoints usability issues and how to fix them.

A heuristic evaluation is an expert UX audit. Our senior designers review your website or app against established usability principles – including Nielsen’s ten heuristics and WCAG accessibility guidelines – and identify where people are likely to get stuck, confused or give up.

It is one of the most cost-effective ways to improve conversions quickly, and an ideal first step before a redesign or user testing.

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Why Melbourne Design Studio

  • 20+ years of UX and design experience
  • Strategy, design and development in one team
  • Fixed-price, itemised quotes
  • Based in Truganina, working with businesses across Melbourne and Australia
  • Talk to us directly on 0411 388 659 or WhatsApp

What we deliver

Usability heuristics

Review against Nielsen’s ten heuristics and modern interaction patterns.

Accessibility check

Key WCAG 2.2 issues such as contrast, keyboard access and labels.

Conversion review

Forms, calls to action, checkout and enquiry flows.

Content & clarity

Messaging, navigation labels, readability and trust signals.

Severity ratings

Every issue rated by impact so you know what to fix first.

Annotated report

Screenshots with clear, practical recommendations.

How we work

1

Scope

Agree the key user journeys, devices and audiences to review.

2

Evaluate

Two or more experts independently review each journey.

3

Consolidate

Merge findings, rate severity and suggest solutions.

4

Present

Walk your team through the findings and a prioritised action plan.

Related work

See all case studies

Frequently asked questions

How long does a heuristic evaluation take?

Most evaluations are completed in 5–10 business days depending on the size of the product.

Is this a replacement for user testing?

It complements testing. An expert review finds many issues quickly and cheaply; testing with real users confirms priorities and uncovers needs experts cannot predict.

Can you fix the issues you find?

Yes. Our UX / UI and development team can redesign and implement the improvements.

Have a project in mind?

Talk to a senior designer today. We will help you plan the right solution and give you a clear, fixed-price quote.

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